Q1: Are you direct factory?

Yes, we have been in this line since 2004.

Q2: Can I do my own style?

Sure, we provide OEM service that various styles can be customized as your requirements.

Q3: What is your MOQ? Can I mix styles?

Normally, our MOQ is 300pcs per style per color. Yes, you can mix the styles, And it depends on your quantity and other requirements.

Q4: What is your good price?

It depend on yarn materials, weight, quantities. When you are making a inquiry, please let us know your order quantities.

Q5: Can I custom my own logo, label, tag and packing?

Sure, just send me your design freely of the logo, label, tag and packing with the details about how you want to make, such as the size and color of them, we can custom for you and put them on sweaters.

Q6: Can we make our own logo on the sweater?

Yes. We can print or embroidered the logo on sweaters, this will be depend on your requirements.

Q7: What is your packing?

Each pieces into polybag and then pack into master carton.

Q8: Can I get the sample before order?

Yes, we provide the sample for you to check quality first before order. If you have some comments for the samples, we can revise for you.

Q9: How to get sample?

Email us directly. Your OEM samples are also welcomed.

Q10: What is your sample time?

The sample time is about 7 working days.

Q11: What is the delivery time?

Normally the mass production time is around 25 to 35 working days after confirmed PPS (Pre-production Sample). It depend on the quantity and styles you order.

Q12: Can the lead time shorter because I am urgent?

Yes, please contact us urgent to check all your details.

Q13: How will you ship the goods to me?

If you have the shipping agent in china, we can help you send the goods to your agent, if not, we will ship the goods by express, air transportation or by sea, it is according to your demands.

Q14: How long can I get the goods when you shipment.

In general, about 3-10 days by express, about 3-7 days by air transportation, about one month by sea, it is depend on the country.

Q15: How much for the shipping cost?

Shipping cost should be according to the total weight of the goods and the volume of the packing and the destination of your country and which shipping way you choose.

Q17: This is my first time buying overseas, how to place order for sweater?

Contact us freely, we will provide you the service about how to do step by step.

Please follows the below steps:

A: We need information like picture, composition, weight, quantity, then we will quote good price accordingly. We send you sample according to your requirements.

B: Confirm other details such as lead time, payment, shipment.

C: You need to pay deposit.

D: After bulk finished, we will send the Pre-production sample for you to check the quality and confirm the production.

E: You arrange the balance payment. We will arrange shipment and related documents.

F: When you got the goods, please tell us the comments then we can do better next time.

Q18: How to pay?

We can accept T/T, PayPal, Western Union. Our payment term is 30% deposit before production, balance before shipping.

Q19: Can I return the goods if it is damage or wrong?

If the goods is damage or wrong, we will definitely take the responsibility and give you a good solution for it. So, we need you to contact us in time and give us the details.

From now, we don’t have any customer feedback to us about the damage good or we send the wrong, because all products’ quality is controlled by our factory professional QC, they will check the goods very carefully before we send out. Actually, we will not make this problem happen, because we want to establish a long-term business relationship with you and supply good products.